Trade – Terms and Conditions of Sale

Prices

Orders are subject to acceptance by the Company and to availability of goods and will be invoiced at prices ruling at the time of acceptance. Orders for forward delivery are subject to any changes due to fluctuation in exchange rates and changes of rates of duty, freight charges or insurance premiums. Whilst every effort has been made to mitigate and indeed absorb cost increases, it has been necessary to increase prices on a number of our products. We are in unprecedented times, with cost increases coming through on an almost daily basis. We therefore reserve the right to amend the prices in this catalogue at a months’ notice should the costs become unsustainable.

New Accounts

New customers are required to pay for their first three (3) orders on a proforma basis. Subsequent credit facilities can only be granted upon receipt of a fully completed credit application form along with a signed copy of these terms and conditions. All credit applications will be subject to standard credit control practices (which may include but won’t necessarily be limited to; credit agency checks, trade history reviews and the contact of trade references). Cottage Delight Ltd reserves the right to revoke any previously agreed credit terms as a result of poor payment performance or reduction in perceived credit worthiness.

Credit Terms

Payment is due within 28 days from invoice date and should be made to Cottage Delight Limited via credit transfer to HSBC Bank plc. For further guidance on credit transfer details and other payment options, please contact the Finance Department on 0044 (0)1538 382020.

Unfortunately, we will be unable to process an order where an account has become overdue or where the credit limit has been exceeded.

Cottage Delight Ltd reserves the right to charge interest at either the rate of 2.5% above the HSBC Bank base rate per annum or the prevailing rate under the Late Payment of Commercial Debts (Interest) Act 1998 (whichever is higher) from the date payment becomes due until payment, together with all costs and disbursements incurred in recovery of such overdue debts. Thereafter our credit facilities will be reviewed and proforma payment may be requested for future orders. The buyer shall make all payments in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise.

Proforma orders to be paid for within 1 month of placing order; orders containing Christmas lines to be paid 1 month prior to delivery date. If these terms are not met, we will assume the order is no longer required and reserve the right to cancel it.

Orders

You can place orders direct by telephone on 01538 382020, by email to

sales@cottagedelight.co.uk or by contacting your local TBM/RSM. Please state clearly line codes, description, sizes and quantities of items required. Where we hold an email address, confirmation of order will be sent to the customer for their review, with any amendments to be notified to Cottage Delight within 24 hours of receipt. After this time there will be limited opportunity to amend the order. Customers must ensure their latest email address is provided to Cottage Delight to maintain their customer record. This information together with details of our product range can be found in our brochure. Goods are not offered on a sale or return basis.

Deliveries

Standard orders are subject to a minimum order value £390 including VAT for free carriage to Great Britain Mainland* only (Republic of Ireland and Northern Ireland £650 (€775)) and every effort will be made to deliver goods within 7 working days. Deliveries to Republic of Ireland and Northern Ireland will take 7-10 working days from receipt of order, or payment date of proforma. The time of delivery shall not be made ‘of the essence’ by notice. Orders not meeting MOV will be subject to a delivery cost which will be confirmed at point of ordering. Special delivery request will incur the following charges in all cases: Next Day delivery (non-timed) £15 plus VAT (orders must be received by 1200 midday Monday – Thursday), AM Delivery £15 plus VAT, Timed Pallet Delivery £30 plus VAT, Saturday Delivery £55 plus VAT (orders must be received by Thursday 1200). In all cases the request must be received when the order is placed and will be confirmed by Customer Service before carriage cost applied to the order. *Prices quoted are for Great Britain Mainland only. Please contact Customer Service for a quote for Republic of Ireland, Northern Ireland, Scottish Highlands and Islands and any other specific delivery requests not detailed above.

Risk in the goods shall pass on delivery. The Company reserves the right to defer the date of delivery or to cancel the order if it is prevented from or delayed in carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war, acts of terrorism, riot, fire, explosion, epidemic, labour disputes or restraints or delays in obtaining supplies of raw materials.

Orders below minimum order value of £390 will be subject to a delivery cost which will be confirmed at point of ordering and applied prior to despatch. This excludes multiple orders where delivery dates have been combined and the total value meets the £390 MOV. Where the MOV is not met, carriage will be applied, as referenced above.

Cancellation of Orders.

If the purchaser cancels a purchase order within 2 days of the scheduled shipment date, or following the shipment date, Cottage Delight reserve the right to charge a £50 administration fee, together with any carrier delivery fees incurred, both for outgoing and return journeys.

Pandemic

Cottage Delight will not accept any charges, fees or penalties due to late supply, or the non-availability of products and/or components due to pandemic.

Claims

All credit requests to be sent to credits@cottagedelight.co.uk to be processed and all quality issues reported to qualitymatters@cottagedelight.co.uk

(a) All goods must be checked upon receipt. Any shortage or damage must be indicated on delivery notes at the time of delivery. All claims relating to damage or breakages require supporting photographic evidence. Any disposal of goods made prior to such evidence may invalidate the claim.

(b) Any claim in respect of the above must be made in writing to the Company within 7 days of delivery with despatch and delivery reference to identify items.

(c) Claims with regard to condition must be made in writing within 7 days of delivery.

(d) Credit may not be given for goods returned without prior written agreement. The Company reserves the right to recover carriage and handling costs where unauthorised returns are made. A returns service is available, subject to carrier status. Information available on request from customer services.

(e) Credit will not be given for issues that arise as a result of incorrect storage conditions or incorrect storage temperature.

(f) No claims will be entertained unless the above conditions are strictly adhered to.

(g) The Company shall not in any event be liable for any direct, indirect or consequential loss howsoever caused (even if caused by the Company’s negligence).

Title

Title in goods supplied by us shall pass to the buyer upon payment of the purchase price in full. Until the price for the goods has been paid in full the buyer shall:

(a) hold the goods on a fiduciary basis as the Company’s bailee;

(b) store the goods separately from all other goods of the buyer so that they remain readily identifiable as property of the Company; and

(c) maintain the goods in satisfactory condition and keep them insured on the Company’s behalf.

The buyer’s right to possession of the goods shall terminate immediately in the event of any proceedings being commenced relating to the insolvency or possible insolvency of the buyer. When the price for goods supplied by us remains unpaid after notice date, our employees or agents shall have the right to enter upon any premises where the goods may be found for the purpose of recovering possession of the goods and the cost to ourselves of so recovering the goods shall be payable by the customer to us on demand.

Guarantee

All goods offered by the Company are guaranteed to meet statutory requirements. However, the Company cannot accept responsibility where goods supplied are subject to further processing or re-packing by the customer.

Confidentiality and Data Protection

We are registered with the Data Protection Agency under the Data Protection Act 1998, which we are fully compliant with.

More information is available on the Cottage Delight website

https://cottagedelight.co.uk/privacy-policy/

Please Note

All information in this publication is correct at the time of going to print, products and packaging are subject to change or substitution without notification. All samples, drawings, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Company’s catalogues or brochures are issued or published for the sole purpose of giving an approximate impression of the goods described in them.

Governing Law

These terms and conditions and the sale of goods subject to them shall be governed by English law and the parties hereby submit to the exclusive jurisdiction of the English courts.

The parties do not intend that any term of the contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

*Please contact Customer Service Team on 0044 (0)1538 382020 for clarification.

Cottage Delight Limited is registered in England and Wales under company no. 1728088. Registered Office: 29 Ullswater Crescent, Surrey, CR5 2HR.